CANCELLATIONS
We ask that you make any cancellation or changes to treatments at least 24 hours before your appointment to avoid a 100% cancellation charge. No-shows will result in a full charge.

ARRIVAL
We invite you to arrive at least 15 minutes before your appointment to allow adequate time to change. For your comfort, we provide a bathrobe, slippers and disposable undergarments, as well as complimentary shampoo and spa body products. As a courtesy to other guests, should you arrive late, we regret that we will only be able to offer you the remainder of your appointment time. The full cost of the treatment or service will still be charged.

WELLBEING
Our spa is a non-smoking facility. It’s advisable to avoid consuming heavy foods prior to or directly after a spa treatment. For your safety and comfort, we ask you to complete a pre-treatment survey. Please notify us of any specific requirements for your visit which may include injuries, illnesses or allergies.

COMMUNICATION
Prior to the start of your treatment, kindly advise your therapist of the areas you would like special attention, and of any areas to be avoided. During your treatment, please let the therapist know if you might feel any discomfort. Communication is key to obtaining the full benefit of your spa experience.

GRATUITIES
Our prices do not include gratuities. If you have enjoyed your treatment, please feel free to leave a gratuity at your discretion.

AGE POLICY
Guests must be over the age of 12, and above the age of 16 to use the hydrothermal facilities.